Privacy policy
Preliminary version, pending legal review.
This policy explains what Go-Tix (“Go-Tix”) does with the personal information of the people who create and manage a space on Go-Tix. It does not cover the buyers and subscribers of an organization: each organization is responsible for those, under its own policy.
What we collect
When you sign up: your name, email address, your organization's name and chosen address, a hashed password (never the password itself), your IP address, and the date and version of the terms you accepted. When you write to us: your message and contact details. We also keep technical logs needed for security.
Why
To create and secure your space, confirm your email, provide the service, invoice our service fee, answer you and meet our legal duties. We do not sell personal information and we do not use it for advertising.
Who sees it
Our service providers who help us run Go-Tix (hosting and email delivery) and Stripe, which processes payments under its own policy. We may also disclose information when the law requires it.
Your organization's data
Orders, attendees and subscribers of your organization live in a database dedicated to it. Go-Tix acts on your behalf as a service provider; you are responsible for that information and for your own privacy policy.
How long
We keep your account information while your space is open, then for the period needed for accounting and legal obligations.
Your rights
You may ask to access, correct or delete your personal information, and withdraw a consent, by writing to go-tix.com. You may also file a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.
Person in charge
The person in charge of the protection of personal information can be reached at go-tix.com.